MKHC is a partner health center in the Montgomery Cares network, serving 1,013 patients in 2,281 visits in fiscal year 2025 (FY25). The MKHC’s fiscal year 2026 (FY26) strategic plan aims to serve even more, with a target of increasing their average monthly visits from 180 to 275. To do that, they have combined increased community outreach with increased clinic capacity. Filling an open nurse practitioner position increased their average monthly visits from 200 in the first quarter of FY26 to 241 in the second.
The clinic also offers a number of specialty care services for MCares patients through its roster of volunteer providers. A new volunteer physical therapist has also been in high demand, and the clinic recently added a volunteer endocrinologist to support patients with conditions like diabetes or thyroid disorders.
Besides adding service capacity, MKHC is working on improving existing processes and making data-informed decisions about new strategies. A team of staff and volunteers are pursuing systematic community outreach opportunities, and they have set up a tracking system to identify the most impactful efforts. MKHC has simplified their patient satisfaction survey in hopes of getting feedback from more patients, and a student working toward a master’s degree in public health is helping the team identify opportunities for process improvement.
There are many areas of growth to celebrate, but MKHC has also seen negative impacts from recent political changes. Clinic staff have noted that some patients have moved out of the area; others have had a reduction in employment making it more difficult to take time off for appointments or pay co-pays if they are not working as much, some patients are too scared to leave home or use public transportation. Federal job cuts also affected two of MKHC’s volunteer primary care providers, ending their ability to donate time at the clinic. “We continue to adapt our strategies to address these challenges,” says Executive Director Sarah Basehart, “and remain committed to improving access and care for our community.”
Together Community Reach and its subsidiary MKHC offer a range of services to patients and community members, from English learning through the Language Outreach Program to permanent supportive housing, eviction prevention and in-home support for seniors. This May, they’ll celebrate both organizations at the Woven Together Gala. “Reach’s work began generations ago with a small group of like-minded individuals,” explains Basehart. “Over time, we have woven in new pieces and new connections, growing into a closely-knit network of services, individuals, and organizations working to empower our entire community.”
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